Shipping policy
# Shipping Policy
**Last updated: September 2, 2026**
Thank you for shopping with Richards.M. Please review our shipping terms below before placing your order.
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## Order Processing Time
All orders are processed within **1–3 business days** (Monday–Friday, excluding holidays) after payment is confirmed.
During high-volume periods such as new product launches or holiday seasons, processing may take an additional 1–2 business days. If there is a significant delay with your order, we will contact you by email.
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## Shipping Times & Rates
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (US) | 7–15 business days | Free on orders over $49 / $4.99 under $49 |
| Expedited Shipping (US) | 5–9 business days | $12.99 |
| International Shipping | 10–25 business days | Calculated at checkout |
**Please note:** Estimated delivery time = processing time + transit time. Delivery estimates are not guaranteed and may be affected by carrier delays, customs clearance, weather, or peak season volume.
Some of our products ship directly from our overseas supplier partners. If your order contains multiple items, they may arrive in separate packages on different dates at no extra cost to you.
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## Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow **2–5 business days** for tracking information to become active in the carrier's system.
If you have not received your tracking number within 7 business days of placing your order, please contact us.
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## Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your address, contact us within **12 hours** of placing your order. Once an order has been shipped, the address cannot be changed.
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## Lost, Stolen, or Damaged Packages
- **Lost in transit:** If tracking shows no movement for 15 consecutive business days, contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund.
- **Marked delivered but not received:** Please check with neighbors and your building management, then contact the carrier. If the package cannot be located, contact us within 7 days of the delivery date.
- **Damaged on arrival:** Contact us within 48 hours of delivery with photos of the item and the packaging so we can arrange a replacement or refund.
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## Customs, Duties & Taxes
For international orders, the customer is responsible for any customs fees, import duties, or taxes charged by the destination country. These charges are not included in the product price or shipping cost and are collected by the local customs authority.
We are not able to mark packages as "gift" or declare a lower value.
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## Undeliverable & Returned Packages
If a package is returned to us as undeliverable (incorrect address, refused delivery, or unclaimed at a pickup location), we will contact you to arrange reshipment. A second shipping fee may apply.
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## Shipping Restrictions
We currently ship to the United States and select international destinations. We do not ship to PO Boxes for certain oversized items, or to APO/FPO addresses.
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## Contact Us
Questions about your shipment? We're here to help.
**Email:** support@richards-m.com
**Response time:** Within 24–48 hours, Monday–Friday
*Richards.M — Chicago, IL, United States*