Legal notice
# Richards.M — Store Policies
*Copy each section into Shopify: Settings > Policies. Replace [bracketed] items with your actual details before publishing.*
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## Refund Policy
At Richards.M, customer satisfaction is our priority. Please read our refund policy carefully before making a purchase.
**Returns**
You have 14 days from the date you receive your item to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
**Non-Returnable Items**
- Items marked as final sale
- Personal care/hygiene products (for health/safety reasons)
- Gift cards
**Damaged or Incorrect Items**
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We will offer a replacement or full refund at no additional cost to you.
**Refund Process**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method.
**Return Shipping**
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
**Contact**
For any refund questions, email us at [your support email].
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## Shipping Policy
**Processing Time**
Orders are processed within 1–3 business days after payment confirmation.
**Shipping Time**
As products are shipped from our fulfillment partners' warehouses, delivery times vary by item and destination:
- **United States:** 7–15 business days
- **International:** 10–20 business days
Please note: shipping times are estimates and not guaranteed, as delays can occur due to customs, carrier issues, or high demand.
**Shipping Costs**
Shipping fees are calculated at checkout based on your order and destination. [State here if you offer free shipping over a threshold.]
**Order Tracking**
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.
**Multiple Items**
If you order multiple items, they may ship separately from different warehouses and arrive at different times. This is normal and does not indicate a lost package.
**Lost or Missing Packages**
If your tracking shows delivered but you have not received your package, contact us within 7 days so we can investigate with the carrier.
**Contact**
For shipping questions, email us at [your support email].
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## Privacy Policy
**Last updated: [date]**
Richards.M ("we," "us," or "our") operates richards-m.myshopify.com. This policy explains how we collect, use, and protect your personal information.
**Information We Collect**
- Contact details (name, email, phone, shipping/billing address)
- Payment information (processed securely by our payment provider; we do not store card details)
- Order history and browsing behavior on our site
- Device and usage data (via cookies and analytics tools)
**How We Use Your Information**
- To process and fulfill your orders
- To communicate with you about orders, promotions, or customer service
- To improve our website and product offerings
- To prevent fraud
**Sharing Your Information**
We share information only with:
- Payment processors (e.g., Shopify Payments, PayPal)
- Fulfillment/shipping partners (e.g., Zendrop) to deliver your order
- Analytics providers (e.g., Google Analytics, Meta Pixel), if used
We do not sell your personal information to third parties.
**Cookies**
Our store uses cookies to maintain your cart, remember preferences, and analyze site traffic. You can disable cookies in your browser settings, though this may affect site functionality.
**Data Security**
We use industry-standard measures to protect your data, but no method of transmission over the internet is 100% secure.
**Your Rights**
You may request access to, correction of, or deletion of your personal data by contacting us at [your support email].
**Children's Privacy**
Our store is not directed at children under 13, and we do not knowingly collect data from them.
**Changes to This Policy**
We may update this policy periodically. Changes will be posted on this page with an updated revision date.
**Contact**
Questions about this policy: [your support email].
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## Terms of Service
**Last updated: [date]**
Welcome to Richards.M. By accessing or using our website, you agree to the following terms.
**1. General**
This site is operated by Richards.M. Use of this site constitutes acceptance of these Terms of Service, our Privacy Policy, and our Refund and Shipping Policies.
**2. Products & Pricing**
All product descriptions and prices are subject to change without notice. We reserve the right to limit quantities and refuse any order.
**3. Payment**
Payment is required in full at the time of purchase. We accept [list accepted payment methods, e.g., major credit cards, PayPal].
**4. Order Fulfillment**
Orders are fulfilled through third-party suppliers. Estimated delivery times are provided in good faith but are not guaranteed.
**5. Intellectual Property**
All content on this site (logos, text, images, design) is the property of Richards.M and may not be reproduced without permission.
**6. Limitation of Liability**
Richards.M is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
**7. Governing Law**
These terms are governed by the laws of the State of Illinois, United States..
**8. Changes to Terms**
We may revise these terms at any time. Continued use of the site after changes constitutes acceptance.
**Contact**
[your support email]